Stop Climate Change! Use share ride vans and public transportation for your airport commute!

Here you can get information on airport shuttle operators like company name, base location, telephone number, website if they have one, rates, area of service and coupons where available. This is the most complete directory of airport shuttle operators available online to date. We have assembled information on companies in all major metro areas in all of the states. Site navigation is simple and information is easy to find. We also included taxi and some links to local public transportation.

What is airport shuttle and why use it? Airport shuttle is also know as share ride van service. Most of the companies use passenger vans however some companies use SUVs and sedans as well. One of the best know shuttle company - SuperShuttle offers share ride sedan service in a number of cities. Basically you share the ride with other passengers and make a number of stops along the way. Even though it takes a little longer there is a clear benefit in using the airport shuttle service and it is the COST. It is much cheaper in almost all cases than a taxi fare or a price for a limo or private sedan. On top of it all it is much better for the environment. If you have six passengers in the van all going in the same direction just like a carpool that is one trip, now if they all will take a cab or a limo that would be SIX trips. Plus in a lot of places many vans run on natural gas, now that make a difference. A lot of shuttle companies will also offer charter service for your group along with "meet and greet" service, some also offer area tours, something to keep in mind.

Dos and Don'ts when using airport shuttle: There are a few things you need to know when using airport shuttle service. Fist of all shop around, prices may vary. When you find a company that you like ask questions like what are your hours of operation?, are you always at the airport?, will you wait for me if my flight is delayed? (most will, so don't assume that the van left, if you have a reservation and use someone else you might be charged a full fare no "no show") where are the pick up locations at the airport and is service "door to door" meaning that they will drop off/ pick up at your address. One of the most important questions is how many stops the shuttle van will make? most companies will limit it to three stops, however better be safe than sorry. It is ALWAYS better to make an advanced reservation ahead of time (another benefit over a taxi cab, most taxis will not have prearranged service) that way you will have all information about the company and will not risk any nasty surprises, avoid "fly by night hustlers", people who will try to lure you into their van or car. There might be numerous issues with operators like that, no insurance, no permit, NO ENGLISH, or no knowledge of the area, and a higher (sometimes much higher) price. Keep an eye on your luggage at all times, make sure that the driver puts it in the van and no one takes your bag by mistake, same goes for you, please don't take someone else's. Don't forget anything, this is how most of things get lost. Please make sure to keep all receipts and vouchers. Remember or write down van number, license plate, and/or operators number in case of lost luggage or dispute, also note the date and time of your trip, and little things like were there any stops before you, or how many people were in the shuttle van with you. If you don't have this it might be difficult to prove your case. Always find out what is the cancellation policy is ahead of time, so if your plans change you don't get charged. If you like the service and all goes well please TIP the driver (15 - 20% is OK).

Potential problems or what if I am unhappy with my airport shuttle service? There are a number of things that can go wrong and they include the following: No show, the shuttle bus did not show up, van came late, and over all quality of airport shuttle service like was driver polite, was driving safe, were there too many stops, did driver knew the area and so on. Lets go over these one by one. Van did not show up (assuming you did not make any mistakes), this can happen for a number of reasons, for some reason there are no vans available (break down, accident, overbooked, and so on), your reservation got lost, dispatcher made a mistake (wrong address, date, time). What can you do to minimize the risk? a few things: CONFIRM your reservation, make sure that there is no mistake in AM/PM on your reservation, make sure that your contact telephone number is correct and your cell phone is on and has signal (if it is the case) so the shuttle company can contact you if they see there is a problem on their end. If the shuttle is not there in the time it was supposed to be there, call the shuttle company right away to make sure it is on the way and find out when it will be there. Shuttle van is late, this happens mainly for two reasons, traffic, and other people, since the van makes a few stops, chances are that passengers before you were late to get in the van, messing up the pick up schedule. Same as with no shows if the shuttle is late call the company. Allow yourself plenty of time before your flight when making a reservation. Research alternative means of transportation i.e. taxi or limo (is it available on sight or with last minute request). The most important thing is so you DON'T miss your flight. Over all quality, well the best thing is to ask a customer service representative or dispatcher just to be sure. What to do if the shuttle is very late or did not show up: at the airport, the easiest solution is go with some other company, at the hotel, also not that difficult because there someone to assist you, plus keep in mind that if hotel concierge or front desk clerk made the reservation for you it is their responsibility to make sure that the van is on time, in some cases you can even get a taxi cab for free. In office or home, this could be complicated because you are on your own, best thing is to call a cab right away to avoid missing your flight, if you need to be picked up at office or home or other place where your choice is limited be extra careful, confirm and reconfirm if you must, know your alternatives, allow your self plenty of time.

How to file a complaint on airport shuttle operator? All of the airport shuttle operators are licensed at least by two separate organizations: Local Public Utilities Commission (PUC) (or equivalent government organization) and the Airport that the shuttle company is serving. If you are completely unhappy with the airport shuttle service that was offered to you, you have a couple of options. First try to work with the company, tell them that if you don't get what you are asking for you will send the letter to the PUC and the Airport, they are both very strict, some will penalize the company or suspend it, some will request written proof of the resolution of the dispute so if you mention this to the company you will have their attention. Try to talk to the owner or manager rather than the dispatcher, dispatchers are usually very busy and will not be able to spend enough time with you to settle the dispute. You can ask for discount, full reimbursement, or complimentary service next time or on the way back. If all negotiations will fail go ahead and contact PUC, the Airport and who ever licensed this particular airport shuttle company.

How to get a better rate on airport shuttle? There are a number of ways to get a discount on airport shuttle service. A lot of companies will have coupons, if it is not listed here it does not mean that it doesn't exist. Ask dispatcher if they have a coupon published someplace it could be in local Yellow Pages, magazine, or news paper. See if there are any discounts available at the time of your purchase/reservation. Some companies will give discounts on round trip reservations, or online reservation. Some airport shuttle operators will have special discounts like student discount, senior discount or military or nonprofit organization discounts. And of course you can try to bargain, especially with smaller companies.

Find your Airport Shuttle company at AirportShuttles.net